So, you have every reason to keep asking Amazon to remove their negative feedback, for instance. If it’s an EasyShip item and Amazon issues a refund on your behalf, file a SAFE-T claim to get back your shipping costs. We went through Paypal's dispute resolution. If you don't do this before they escalate the case, then yes, they will be able to keep the item and get a full refund, although you won't be charged the return postage cost, unless they print the return label. How to issue a refund. 5. Then paypal went ahead and refunded the buyer and let them keep my item. I provided pictures of the unit just prior to shipping, the buyer provided nothing to prove that it was damaged. Fraudulent Chargeback, Buyer Kept Item and the Refund My question involves a consumer law issue in the State of: Florida Long story short, I sold an item that a buyer claimed was damaged. Ordered it across the country. I issued a refund for an item that appeared to be lost in the mail. Know When to Stop. Terrible . I assumed that the buyer would have to actually return the item before receiving a full refund. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. I contacted ebay about this and appealed the case showing proof that the item had been delivered. I AM IN AUSTRALIA AND SOLD AN ITEM AND SENT TO USA TO THE BUYER IN EARLY AUGUST 2019. Ebay gave the buyer a refund. After the refund was issued, the item was delivered. Buyer filed an A-Z claim. That the seller will be out the money and the item. Offer a partial refund: You'll issue a partial refund to the buyer, and they'll keep the item. I kept checking the dc # and received the message that it was delivered on July 28th, two days after the buyer got their refund. BUYER AND I THEN AGREED ON A PARTIAL REFUND WHICH I PROVIDED THEM WITH AND THEY KEPT THE ITEM. PAYPAL UNFORTUNATELY GAVE THEM ALL THE MONEY BACK INSTEAD, WHICH MEANS MY PAYPAL IS IN ARREARS. This is a good option for low-value items. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. 3 appeals later still lost my money. Wrong. Paypal refunded the buyer and let them keep my item So a case was opened against me, the buyer won, despite me providing sufficient evidence that this item is real and providing the recorded tracking number pictures and everything. As of July 31, buyer is requesting a full refund stating that the item is counterfeit. Also, people WILL actually return used crap, or something different, or But this is part of this buyer/scammers plan, to get to keep the item and a refund. Item arrived 1 day late. I had a case where a buyer purchased an item from me. I keep seeing posters in other boards telling sellers that if they don't allow a buyer to return an item, that the buyer will open a case and ebay will make the seller refund the buyer and tell the buyer to dispose of the item. When you go toe to toe with a bad buyer, you’re fighting for the sake of your business as well as others. I think the buyer should either return the item or else pay for it if he wants to keep … The Amazon customer service rep basically told me that Amazon wants to keep the customers happy so it is allowed in their policy to issue full refunds prior to receiving the item. Buyers can open a dispute up to 180 days from the transaction if they feel the item is 'not as described'. Got refunded kept the item. Handle a return request . Tell the buyer to return the item using the label you will issue them, when the item is returned, you issue a full refund Give a full refund: You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. This can't be true? However, Amazon recommends trying to get in touch with the manufacturer if you’re trying to return the item after 30 days, or if the item came with parts missing. 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