Significantly Not as Described – You received an item, but it was significantly different from the seller’s original description. Thanks. In some cases you may not receive the item back. Both eBay and PayPal show the same address, item delivered 9/11/20 and they file the claim 9/14/20. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thanks for the reply. Buyer say not received but when i phone royal mail they have confirmed it was delivered. For instance, you purchased a book and received a DVD or … A week or so later the buyer filed a claim with PayPal to say that the item had not arrived. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Starting October 19th, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is $750 or more. Items Not Covered Protection you can count on PayPal’s Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, when you don’t receive your item from a seller, or when you receive an item, but the item … tips on managing and growing your business. Both closed in my favour Report Inappropriate Content. Please read our Community Rules and Guidelines, I sold an item on ebay as "collection only". The seller told me to open a case. Is there no cover for the Seller in these instances? Item Not Received – You bought something but didn’t receive it. I'll update when I have something to report. Paypal refunded the buyer the value of the item (£1000) I have provided evidence in the form of the tracking number provided by the buyer which shows the item was collected from my address and delivered to an address that he has specified, I confirmed with the telephone agent that they were … The buyer organised for a courier to collect the item from my house, he sent me all the relevant tracking information and kept me copied into any correspondence with the courier with regards to organising suitable collection and delivery times. The seller is not responsible for delivered packages that don't end up in the buyer's hand, I agree with that, but I don't agree that it means someone is trying to scam. Surely this is an issue with the buyer and the courier? ©1999-2021 PayPal, Inc. All rights reserved. I should have reported the buyer when this dispute first happened and in the future I will but now it's been past 90 days. Items Not Received. You can do a refund now or wait to see what happens, it's a gamble. It also says on Paypal that I shouldn't ship the item until I receive payment. If it was signed for maybe check the name and let the buyer know who signed for it. Thankfully, eBay dismisses the claim in my favor (the seller) because it's the buyer's responsibility to receive their package and the buyer admitted to being on holiday in Greece at the time of attempted delivery. The people in the claims and resolutions dept at PayPal seem to be using their common sense to see the the evidence provided shows that I am innocent and as such they keep reopening the case, although when this case gets given to the "back office" it always gets closed in the buyers favour due to the address discrepancy. If it was signed for maybe check the name and let the buyer know who signed for it. I don't know if they are being dishonest? I had similar bad experience, I lost money time and item in the same time. The package was shown as delivered the next day and I contacted the buyer to make sure they had received it. You have the option of adding a message to the seller. New to the community? I will leave it and see what happens when they raise a dispute/claim against me, or fingers crossed it'll be found. At the time this happened I thought there was no way eBay or PayPal would side with the buyer for a dispute that the buyer is responsible for and at fault for. Select Send request. Wait for the outcome of the dispute and if paypal find in your favour then i would forget it. My Ebay says that the buyer sent payment June 8. Similar problem but tracked with Hermes. If you let it go, there are many chances for "glitches" to happen and you will be the recipient of those glitches. I sold an item privately and i was paid using paypal. Seller Protection doesn’t cover buyer claims for items received that are ‘Significantly Not As Described (SNAD)’; in other words, what the buyer received doesn’t match what they ordered. I don't know anymore what I must to do for get my rights. Customer service absent and useless they kidding me many times saying lies and to the messages and email they answer with stupid automatic reply. I believe he had it all along. I'm keen to hear from anyone who has had a similar experience but been able to provide hard evidence as to what process you went through. Will keep all the paperwork handy to support a dispute anyway. I look at the tracking and that's when I realized the item was attempted delivery 3 times at the buyer's address in the UK and now the item is in Germany. I have provided evidence in the form of the tracking number provided by the buyer which shows the item was collected from my address and delivered to an address that he has specified, I confirmed with the telephone agent that they were able to access this info and submit as evidence. He wants me to refund him and submit a claim to Royal Mail, but I'm not sure if they will pay compensation based on the fact they've got a signature for delivery that is same surname... Any advice? Select More actions beside your item and then I didn't receive it. “All the messages told the same story,” she says. To get started, select the item that's not arrived above, or follow these steps: Go to Purchase history - opens in new window or tab. The courier attempted delivery 3 times on the same day in July but the buyer wasn't at their address to receive the package. I have provided evidence in the form of screen shots of text messages from the buyer to say the item had arrived and he was happy. 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