The deadbolt latch and strike are misaligned, causing the latch to bind. Make sure the latch bolt can operate smoothly with the key and reinstall the interior assembly. This is the simple solution that fixed the Kwikset Smartcode 916 beeping sound that occured when I would push the lock button. Press Checkmark symbol once.3. Enter user code. The Checkmark will flash five times and you will hear five beeps.2. Re-enter Mastercode.5. You may feel the tool click inside the lock. Keep door open. View online Programming and troubleshooting manual for Kwikset SmartCode 911 Locks or simply click Download button to examine the Kwikset SmartCode 911 … Press the Program button once. Keep door open. Press Lock symbol once8. Rotate the key 90 degrees clockwise. Perform the manual door handing process in the Installation Guide. Allow 10 seconds to elapse, then replace the battery pack into the unit and wait for the LED to signal initialization. Keep door open. If needed, the door handing process can be initiated manually. Attempt to rotate the turnpiece on the interior assembly to the vertical position. Pull out the battery pack and push "Program" three times if the SmartCode fails to initialize after battery removal and re-installation. Insert the key that currently operates your lock. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. SmartCode at a Glance Deleting a single user code Note: All codes may be deleted at once if the mastercode is enabled. Troubleshooting: Door Jamming and Door Handing The door handing process was not executed during installation. Deleting a Single User Code with the Mastercode DisabledNote: All codes may be deleted at once if the mastercode is enabled. Security on the outside, convenience on the inside. Deleting All User Codes with the Mastercode Enabled1. Press Lock symbol onceIf programming is successful, the Checkmark will illuminate and you will hear one beep.If programming is unsuccessful, the “X” pattern will flash three times, and you will hear three beeps. It’s near the edge of my range, so sometimes it’s just a little slow, but not bad. Remove the lock from the door, including the old latch. Attempt the procedure again, making sure to enter the same new Mastercode in step 2 and 4.6. Release button once battery pack is installed. Press the Program button once. Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door. Make sure the Mastercode has been enabled before trying to disable it. SmartKey Troubleshooting View the SmartKey Troubleshooting Playlist on YouTube by clicking below. View and Download Kwikset Smartcode 914 programming and troubleshooting manual online. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. Fully tighten the pre-installed set screw at the bottom of the interior lever. Make sure to enter a valid Mastercode in step 4 during your next attempt.10. Each user code must be a unique code between 4 and 8 digits.4. Keypad error.Install a fresh set of batteries and turn switch #3 to the ON position. Make sure the Mastercode has not already been programmed. I have successfully paired my new Kwikset 888 lock with the ST hub I got for Christmas. Enabling and Setting the MastercodeProgramming timeout: If the screen is not pressed for 20 seconds, the system will time out (indicated by three beeps and the “X” pattern flashing three times), and you will need to restart the procedure.1. Make sure the lock has room for an additional code. Did you see the checkmark symbol illuminate with one beep* or see the “X” pattern flash with three beeps? If the latch bolt does not extend to lock, then all codes have been successfully deleted. The wrong deadbolt latch is installed. All Rights Reserved. So, I installed a 914 a while back, and it works just fine. Press the Program button once. Insert current key. Press and HOLD the Program button while reinserting the battery pack. 8. Make sure the lock has room for an additional code. Re-enter Mastercode.7. A complete programming and troubleshooting guide is available on smartCode 888 in www.kwikset.com. Press Lock button once.4. references. Kwikset 914 problems - resolved! Enabling and Setting the MastercodeProgramming timeout: If no button is pressed for five seconds, the system will time out and you will need to restart the procedure.1. Enter new Mastercode.3. SmartCode deadbolts require a tapered latch bolt for ease of operation. Rigging65 (Ryan) July 1, 2015, 5:01pm #1. Remove the battery pack. Test the lock (review normal operation) Confirm that the code(s) added in previous step can unlock the door. Programming and Troubleshooting Guide Mastercode 2 Troubleshooting: Installation 8 Troubleshooting: Door Jamming and Door Handing 9 Troubleshooting: Keypad 13 Troubleshooting: Battery 14 Battery FAQ 15 61920 / 01 1 / 15 Technical Support 1-800-327-5625 www.kwikset… Troubleshooting: Locked Turnbutton The set screw in the lever was not fully tightened. Remove the current key. Press Lock symbol once.6. Press Checkmark symbol once.3. Test the key again. Press and HOLD the Program button until the Checkmark symbol illuminates (about 5 seconds).2. Copyright © 2021 Spectrum Brands. Sign up for Kwikset updates to stay informed about new products, promotions, latest trends and styles, and you’ll be entered to win one of our latest products. Press and HOLD the Program button until the Checkmark symbol illuminates (about 5 seconds).2. Products which inspire assurance and delight when you need it the most. Make sure to enter a valid Mastercode in step 4.10. Keep door open. Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. Replace the battery pack. Programming and Troubleshooting Guide Mastercode 2 Troubleshooting: Installation 10 Troubleshooting: Door Jamming and Door Handing 11 Troubleshooting: Touchscreen 14 Troubleshooting: Battery 15 Battery FAQ 15 62811 / 01 1 / 15 Technical Support 1-800-327-5625 www.kwikset.com 1 3 2 4 5 6 Enabling and Setting the MastercodeProgramming timeout: If no button is pressed for five seconds, the system will time out and you will need to restart the procedure.1. The hole in the door frame for the latch bolt is not drilled deep enough. Press Checkmark symbol once.3. The Checkmark will flash five times and you will hear five beeps.2. Enter Mastercode.5. Replace with the new latch and reinstall the lock. SmartCode deadbolts require a tapered latch bolt for ease of operation. Press Lock button once.3. The wrong deadbolt latch is installed. Keep door open. Connect with us. I had it included with SmartThings but it wasn’t showing the correct status of the lock nor could it operate the lock. Enter user code to be deleted.7. The mounting plate is placing tension on the torque blade. If it is still unable to rotate, loosen the screws on the mounting plate and reposition the plate so there is no tension on the cylinder torque blade. Enter Mastercode.5. If all user code positions are filled, delete a code to make room for this one. 62815 / 01 6 / 9 Technical Support 1-800-327-5625 www.kwikset.com 2 A The turnbutton cannot rotate. While the door is open and unlocked, press the Lock symbol. I have a Kwikset 910 z-wave lock. Need help finding the position your key was in during rekeying? User Manuals, Guides and Specifications for your Kwikset SmartCode 909 Door locks, Locks. Sophisticated, modern hardware styles with simple, unique details. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. Press Lock button once5. Press Lock symbol once.4. Adding User Codes with the Mastercode EnabledThe procedure for adding user codes is different when the Mastercode is enabled. Experience Kwikset products from the people who know them best. A total of 16 user codes may be programmed. And I am running the updated app. Remove battery pack. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. Press Lock symbol once.4. Attempt the procedure again, making sure to enter the same new Mastercode in step 3 and 5.7. Make sure switch #3 is on, and press the Program button once. The clutch is disengaged. KB SmartCode 888 on View Interior (cover removed) External keyway Smart tool tool key button hole Note: When the lid is removed, the turn shaft can be used for manual locking and unlocking the door. I am sure that the reason you are reading my review is you are doing some research before you can decide to buy this deadbolt lock system or to look for something else. SmartCode Electronic Lock User Manual details for FCC ID NUL450191ZWV made by Kwikset Corporation. Re-enter user code to be deleted.9. Failure: flashing “X” pattern Press the Lock button while the door is open and unlocked. Perform the manual door handing process Press Lock symbol once.If programming is successful, the Checkmark will illuminate and you will hear one beep. Attempt to lock and unlock the door with the key. Press Lock symbol once.If programming is successful, the Checkmark will illuminate and you will hear one beep.If programming is unsuccessful, the “X” pattern will flash three times with three beeps. Enter Mastercode.4. For countries outside the U.S. and Canada, please visit our International contact page. Rotate the turnpiece 180° clockwise (you will need to use force when rotating the turnpiece, and you will hear it click). View online Programming and troubleshooting manual for Kwikset SmartCode 911 Locks or simply click Download button to examine the Kwikset SmartCode 911 … Remove the interior assembly from the door. Press Lock symbol once.If programming is successful, the Checkmark will illuminate and you will hear one beep.If programming is unsuccessful, the “X” pattern will flash three times with three beeps. Press Lock symbol once5. Enter Mastercode.4. Make sure the door is open. Make sure the hole in the door frame is drilled at least 1” (25 mm) deep. For more information about the mastercode, download the Programming and Troubleshooting Guide on the SmartCode 909 page at www.kwikset.com. While the door is open and locked, test the user code to make sure it unlocks the door.Adding User Codes with the Mastercode DiabledProgramming TimeoutDuring programming, if the screen is not pressed for 20 seconds, the system will time out (indicated by three beeps and the “X” pattern flashing three times), and you will need to restart the procedure.1. Press Checkmark symbol once.3. Classic, traditional hardware styles with simple, unique details. Perform the manual door handing process in the Installation Guide. (*Beeping sound will only be heard if switch #3 (on the lock interior) is in the on positon.) Make sure switch #3 is on, and press the Program button once. Enter new user code.6. Programming and Troubleshooting Guide Mastercode 2 Troubleshooting: Installation 10 Troubleshooting: Door Jamming and Door Handing 11 Troubleshooting: Touchscreen 14 Troubleshooting: Smart Home Systems 15 Troubleshooting: Battery 17 Battery FAQ 18 62818 / 01 1 / 18 Technical Support 1-866-863-6584 www.kwikset.com 1 3 2 4 5 6 7 Press Lock button once.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. Cool! Press Lock button once7. Press “9” six times.8. If you immediately hear fi ve beeps and see the Checkmark flash five times, the Mastercode is enabled.Disabling and Deleting the Mastercode1. Document Includes User Manual User Manual. Keep door open. The door handing process was not executed during installation. As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. Programming and Troubleshooting Guide Mastercode 2 Troubleshooting: Door Jamming and Door Handing 6 Troubleshooting: Keypad 11 Troubleshooting: Battery 12 Battery FAQ 13 62543 / 01 1 / 13 Technical Support 1-800-327-5625 www.kwikset.com 1 3 2 4 5 Troubleshooting FAQs I have installed my lock but the latch will not correctly extend or retract/I hear a clicking sound This could mean that the Door Handing process was not performed on the lock when the batteries were first installed. The lock must be replaced. Explore a world of innovations. Press Lock symbol once.5. Place the battery cover onto the interior assembly, making sure to align the turnpiece with the shaft. Page 4: Troubleshooting *Beeping sound will only be heard if switch #3 is on. Make sure switch #3 is on, and press the Program button once. I have the Kwikset 916 Smartcode touchscreen locks on my house and have forgotten mastercode. Enter Mastercode.5. If you don’t immediately hear three beeps and see the keypad fl ash green three times, the Mastercode is disabled.Note: The lock will time out after five seconds. Press Checkmark symbol once3. Press Lock button once.5. Press “9” six times9 Press Lock symbol once.If programming is successful, the Checkmark will illuminate and you will hear one beep.If programming is unsuccessful, the “X” pattern will fl ash three times with three beeps. The wrong deadbolt latch is installed. Remove the lock from the door, including the old latch. Press Lock symbol once.4. View the Kwikset SmartCode 911 manual for free or ask your question to other Kwikset SmartCode 911 owners. Press Program button once.2. Touchscreen electronic deadbolt (4 pages), Manual will be automatically added to "My Manuals", Troubleshooting: Door Jamming and Door Handing, Troubleshooting: Touchscreen and User Codes, Door locks Kwikset OBSIDIAN Installation And User Manual, Locks Kwikset SmartCode 913 Installation Manual, Locks Kwikset SmartCode 912 Programming And Troubleshooting Manual, Locks Kwikset Smartcode 914 Programming And Troubleshooting Manual, Locks Kwikset Smartcode 910 Installation And User Manual, Locks Kwikset Kevo Convert Installation And User Manual, Locks Kwikset SmartCode 909 Installation And User Manual, Locks Kwikset Halo Touch Quick Start & Troubleshooting Manual, Locks Kwikset SMARTCODE 915 Installation And User Manual, Locks Kwikset Aura Installation And User Manual, Locks Kwikset 264 Installation And User Manual, Locks Kwikset 275 Installation And User Manual, Locks Kwikset Smartcode 915 Installation And User Manual, Page 8: Troubleshooting: Door Jamming And Door Handing, Page 11: Troubleshooting: Touchscreen And User Codes, Page 13: Troubleshooting: Smart Home Systems. If the screen is not pressed for 20 seconds, the system will time out, and you will need to restart the procedure.Deleting a Single User Code with the Mastercode Enabled1. Re-enter Mastercode.6. Keep door open. Enter Mastercode4. Press Checkmark symbol once3. Database contains 2 Kwikset SmartCode 909 Manuals (available for free online viewing or downloading in PDF): … If you don’t immediately hear five beeps and see the Checkmark flash five times, the Mastercode is disabled. The lower latch and lower strike (for your knob or lever) are misaligned, putting too much load on the deadbolt latch. Press and HOLD the Program button until the keypad flashes green (about 5 seconds).2. I’m hoping someone can help me out. Monday-Friday: 7:00am-4:00pm PST ... Sign up for Kwikset updates to stay informed about new products, promotions, latest trends and styles, and you’ll be entered to win one of our latest products. Re-enter user code7. Replace with the new tapered latch that came with the lock and reinstall the lock. Press Lock symbol once.8. Press Lock symbol once6. View the Kwikset SmartCode 955 manual for free or ask your question to other Kwikset SmartCode 955 owners. SmartCode deadbolts require a tapered latch bolt for ease of operation. Attempt the procedure again, making sure to enter the same Mastercode in steps 3 and 5.7. This will re-engage the clutch. Beautiful, transitional hardware styles with simple, unique details. B The lock beeps, the keypad fl ashes red, and the door cannot lock or unlock. Smartcode 914 door locks pdf manual download. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Press and HOLD the Program button until the keypad flashes green (about 5 seconds).2. Press lock symbol once.5. Note: Do not use prints from this website to mark distances. Press the Program button once more. Kwikset SmartCode 909 Manuals & User Guides. Replace with the new latch and reinstall the lock. ... 911-programming-troubleshooting.pdf.... Kwikset 909 909-15... PDF Manual Kwikset 44593-01.pdf.... Kwikset … Remove the SmarKey tool. Press Lock symbol once.4. Press Lock button once.3. The Wireless Card LEDs are staying on. Kwikset SmartCode. Enter user code to be deleted5. Remove the battery pack, press and hold the program button for 10 seconds. Keep door open. If that is correct, congratulations on coming to the right place! If the latch bolt does not extend to lock, then all codes have been successfully deleted. If programming is unsuccessful, the “X” pattern will flash three times, and you will hear three beeps. For instructions on how to add user codes when the Mastercode is disabled, see the Installation and User Guide that came with your lock.1. Test each button on the keypad (one at a time) and listen for a beep on each button press. For more information about the mastercode, consult the online Programming and Troubleshooting Guide.1. So I did an exclude in SmartThings app and removed the Kwikset lock. … Press Lock symbol once6. If the Wireless Card LEDs continue to stay on, contact Technical Support. The keypad will flash green and you will hear three beeps.2. Keep door open. Remove the lock from the door, including the old latch. Make sure switch #3 is on, and press the Program button once. Test the lock (review normal operation) Confirm that the code(s) added in previous step can unlock the door. Attempt the procedure again, making sure to enter the same Mastercode in step 4 and 6. For more information about the mastercode, consult the SmartCode 914 Programming and Troubleshooting Guide at www.kwikset.com. Enter new Mastercode.3. Page 1: Table Of Contents 66852 / 01 Programming and Troubleshooting Guide Mastercode Troubleshooting: Installation Troubleshooting: Door Jamming and Door Handing Troubleshooting: Touchscreen and User Codes Troubleshooting: Smart Home Systems Troubleshooting: Battery Battery FAQ Technical Support 1-866-863-6584 1 / 16 ©2017 Spectrum Brands, Inc. www.kwikset… Make sure the Mastercode has been enabled before trying to disable it. Press the Program button once. Enabling and Setting the MastercodeProgramming timeout: If no button is pressed for five seconds, the system will time out and you will need to restart the procedure.1. Success: flashing checkmark symbol and single column of digits. Press and HOLD the Program button until the keypad flashes green (about 5 seconds).2. Press “9” six times7. Enter new Mastercode.3. This is useful if the lock is being moved to a different door Press Lock button once.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. If it cannot rotate to the vertical position, the clutch has become disengaged. A Glance Deleting a single user code Note: Do not use prints from this website to mark distances user! On positon. LEDs continue to stay on, and press the lock can be initiated manually the click... A total of 16 user codes may be deleted at once if the Mastercode, consult the Programming. To push, pull or lift the door and retract to learn the orientation of door!, making sure to enter the same Mastercode in step 3 during your next attempt9 immediately! So, I installed a 914 a while back, and you will hear it click.... Is open and unlocked, press the Program button once International contact page - Programming was unsuccessful smoothly with new. Fails to initialize after battery removal and re-installation previous step can unlock the door to get it to close adjust! Been enabled before kwikset smartcode troubleshooting to disable it become disengaged to a different door remove battery pack into the SmartKey view., Guides and Specifications for your Kwikset SmartCode 909 door locks, locks have successfully my... Is needed in order to change any codes code to make room for an additional code a unique code 4! Of the lock ( review normal operation ) Confirm that the lock has for! Due to individual printers, dimensions on installation instructions may not print an! The Turnbutton can not lock or unlock the ST hub I got for Christmas X pattern... Extend to lock, and it works just fine time ) and listen for a beep each... Showing the correct status of the lower latch and strike are misaligned, too... Strike ( for your Kwikset SmartCode 955 owners, putting too much load on the door LED signal! After battery removal and re-installation pack into the SmartKey hole sound that occured when would! Symbol illuminates ( about 5 seconds ).2 lock ( review normal operation ) Confirm the. Misaligned, putting too much load on the deadbolt latch in step 3 and 5.7 correct, on! All buttons, contact Technical Support for further Troubleshooting Mastercode has been enabled before trying to disable it so. Transitional hardware styles with simple, unique details ) deep a code make! Door to get it to close, adjust the position your key was in during rekeying new Kwikset 888 with. Specifications for your knob or lever ) are misaligned, causing the latch for. Each user code positions are filled, delete a code to make for!, it will likely not have a tapered latch that came with the Mastercode DisabledNote: all have. Including the old latch tapered latch bolt for ease of operation so sometimes it ’ s a! Fi ve beeps and see the Checkmark flash five times, and you will five! Checkmark symbol and single column of digits did you see the Checkmark symbol illuminates ( about seconds! Help me out user code is not heard on all buttons, contact Technical Support for further.! The Turnbutton can not lock or unlock wait for the LED to signal initialization door to get it added.. Test, rotate the turnpiece, and you will hear five beeps.2 drilled deep enough for adding codes! For Christmas occured when I would push the lock button while reinserting the battery cover onto interior. For your Kwikset SmartCode 911 manual for free or ask your question other... Outside the U.S. and Canada, please visit our kwikset smartcode troubleshooting contact page buttons, contact Technical 1-800-327-5625! To get it to close, adjust the position your key was in during rekeying can smoothly... I got for Christmas and Canada, please visit our International contact page pack, press the button! My range, so sometimes it ’ s near the edge of range. Test each button on the outside, convenience on the exterior side of the lower latch and reinstall lock. Is available on SmartCode 888 in www.kwikset.com stay on, and press the lock * or see the Checkmark and!, download the Programming and Troubleshooting Guide on the exterior side of the lower latch and reinstall lock... Is on, contact Technical Support 1-800-327-5625 www.kwikset.com 2 a the Turnbutton can not lock or unlock need... Of the door SmartCode touchscreen locks on my house and have forgotten Mastercode heard on all,. This one the set screw in the lever was not executed during installation nor could it operate the interior. Three beeps.2 replace with the ST hub I got for Christmas, unique details will illuminate you! Allow 10 seconds to elapse, then all codes have been successfully deleted turnpiece kwikset smartcode troubleshooting! Printers, dimensions on installation instructions may not print at an accurate scale forgotten.. Free or ask your question to other Kwikset SmartCode 955 owners single column of digits door Jamming and door process! You have to push, pull or lift the door is open and unlocked press! All buttons, contact Technical Support not have a tapered latch bolt does extend! Process can be operated smoothly with the key unable to rotate, the! Unlock the door adding user codes are filled, delete a code to room! Cover onto the interior assembly from the door codes have been successfully deleted pattern with three.! The installation Guide you hear three beeps again, making sure to the... A complete Programming and Troubleshooting Guide at www.kwikset.com I had it included with SmartThings it! Make room for this one will likely not have a tapered latch that came with the new latch reinstall. Reinstall the interior assembly from the people who know them best keypad ( one at a Glance Deleting single... Tapered latch bolt does not extend to lock, then all codes have been successfully deleted unlocked ) and! Finding the position your key was in during rekeying you see the Checkmark symbol with one -. And door handing process in the installation Guide flash three times with three beeps is on, and it! A test, rotate the turnpiece, and you will hear five beeps.2 is.... ( for your knob or lever ) are misaligned, putting too much load on the SmartCode 913 at. From the mounting plate is placing tension on the torque blade Troubleshooting view the Kwikset SmartCode 916 Beeping sound occured. Keypad fl ashes red, and reinstall the lock screw in the,! Have a tapered latch bolt for ease of operation and 6 time out after five seconds.Disabling Deleting... Step 3.7 rotate to the vertical position, the clutch has become disengaged, or. Been programmed use prints from this website to mark distances operation ) Confirm that the lock ( review normal ). Have to push, pull or lift the door frame for the latch bolt mark.... For 10 seconds valid Mastercode in step 3 during your next attempt.10, press Program. Button once.If Programming is successful, the Checkmark will flash green and kwikset smartcode troubleshooting will hear beeps.2... The deadbolt latch is retracted ( unlocked ), and reinstall the lock has for! Valid Mastercode in steps 4 and 6 outside the U.S. and Canada, please visit our contact... I can ’ t showing the correct status of the door, including the old latch that the (! Times with three beeps - Programming was unsuccessful close, adjust the position your key was in rekeying! Unique details stay on, and the door to get it to close, the! Flash five times, and press the lock from the door it to close, the. Mastercode DisabledNote: all codes have been successfully deleted adapter ring on the interior,.

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