Test the key again. Press Lock symbol once.8. Troubleshooting FAQs I have installed my lock but the latch will not correctly extend or retract/I hear a clicking sound This could mean that the Door Handing process was not performed on the lock when the batteries were first installed. SmartCode deadbolts require a tapered latch bolt for ease of operation. Fully tighten the pre-installed set screw at the bottom of the interior lever. Programming and Troubleshooting Guide Mastercode 2 Troubleshooting: Installation 10 Troubleshooting: Door Jamming and Door Handing 11 Troubleshooting: Touchscreen 14 Troubleshooting: Battery 15 Battery FAQ 15 62811 / 01 1 / 15 Technical Support 1-800-327-5625 www.kwikset.com 1 3 2 4 5 6 Troubleshooting: Door Jamming and Door Handing The door handing process was not executed during installation. Deleting All User Codes with the Mastercode Enabled1. If the latch being used is from an older lock, it will likely not have a tapered latch bolt. Adjust the tab of the lower strike (for your knob or lever) to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked. Perform the manual door handing process Replace the battery pack. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. SmartCode at a Glance Deleting a single user code Note: All codes may be deleted at once if the mastercode is enabled. Keep door open. Press Lock symbol once.4. The Wireless Card LEDs are staying on. Make sure the lock has room for an additional code. Did you see the checkmark symbol illuminate with one beep* or see the “X” pattern flash with three beeps? For more information about the mastercode, download the Programming and Troubleshooting Guide on the SmartCode 913 page at www.kwikset.com. Keep door open. Press the Lock button while the door is open and unlocked. The Checkmark will flash five times and you will hear five beeps.2. Release button once battery pack is installed. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. If needed, the door handing process can be initiated manually. If you don’t immediately hear five beeps and see the Checkmark flash five times, the Mastercode is disabled. If the latch bolt does not extend to lock, then all codes have been successfully deleted. Press Lock symbol once8. Deleting a Single User Code with the Mastercode DisabledNote: All codes may be deleted at once if the mastercode is enabled. Make sure the Mastercode has been enabled before trying to disable it. 62815 / 01 6 / 9 Technical Support 1-800-327-5625 www.kwikset.com 2 A The turnbutton cannot rotate. The keypad will flash green and you will hear three beeps.2. I have successfully paired my new Kwikset 888 lock with the ST hub I got for Christmas. Press the Program button once.2. Cool! If the latch being used is from an older lock, it will likely not have a tapered latch bolt. I have the Kwikset 916 Smartcode touchscreen locks on my house and have forgotten mastercode. SmartKey Troubleshooting View the SmartKey Troubleshooting Playlist on YouTube by clicking below. Test the lock (review normal operation) Confirm that the code(s) added in previous step can unlock the door. View and Download Kwikset Smartcode 914 programming and troubleshooting manual online. If the latch bolt does not extend to lock, then all codes have been successfully deleted. SmartCode Electronic Lock User Manual details for FCC ID NUL450191ZWV made by Kwikset Corporation. The lock must be replaced. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. Enter Mastercode.4. Contact Technical Support. Now I can’t get it added again. Press Lock button once.3. This is the simple solution that fixed the Kwikset Smartcode 916 beeping sound that occured when I would push the lock button. Troubleshooting: Locked Turnbutton The set screw in the lever was not fully tightened. User Manuals, Guides and Specifications for your Kwikset SmartCode 909 Door locks, Locks. Classic, traditional hardware styles with simple, unique details. Remove the lock from the door, including the old latch. Enter user code to be deleted.7. Sophisticated, modern hardware styles with simple, unique details. 8. Make sure the Mastercode has not already been programmed. B The lock beeps, the keypad fl ashes red, and the door cannot lock or unlock. Page 1: Table Of Contents 66852 / 01 Programming and Troubleshooting Guide Mastercode Troubleshooting: Installation Troubleshooting: Door Jamming and Door Handing Troubleshooting: Touchscreen and User Codes Troubleshooting: Smart Home Systems Troubleshooting: Battery Battery FAQ Technical Support 1-866-863-6584 1 / 16 ©2017 Spectrum Brands, Inc. www.kwikset… The Checkmark will flash five times and you will hear five beeps.2. Enabling and Setting the MastercodeProgramming timeout: If the screen is not pressed for 20 seconds, the system will time out (indicated by three beeps and the “X” pattern flashing three times), and you will need to restart the procedure.1. Make sure the hole in the door frame is drilled at least 1” (25 mm) deep. If all user code positions are filled, delete a code to make room for this one. The app shows an incorrect lock status. Re-enter user code7. Press lock symbol once.5. 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