All was well until the internet problem 2 days ago. Once you update the app, see if this resolves the offline issues. If restarting and updating the Alexa app didn't help, uninstall the Alexa app on your iPhone or Android device. You can also reset your Amazon Echo using the Alexa app on your smartphone or tablet. These troubleshooting steps apply to Alexa-enabled Echo devices, including the Echo Dot, Echo, Echo Plus, Echo Studio, and Echo Show. I reached a point that I was resetting circuit breakers 2-3 times a week. My amazon echo was plugged in during a power outage, and now that the power is back, the echo has the power light above the cable on, and when I hit the mute button on top, the red mic lights up, but the light ring, speakers, and microphone don't work. Copyright 2019 Merkury Innovations. Below is a list of certain permissions the Alexa app may request, along with a description of some of the ways Amazon currently uses those permissions. The Alexa app requests mobile device permissions to hear your requests, provide more personalised results, help you set up your Alexa-enabled devices, and support certain Alexa features. This wikiHow teaches you how to reset your Alexa device. If restarting and relaunching the app didn't work, update the app. Unplug and wait 10 seconds. Reconnecting an Amazon Echo to a Wi-Fi networkGearBrain. Check if the router is working and that its display lights are green. Alexa is Amazon's smart digital assistant. The night Alexa lost her mind: How AWS outage caused Amazon Echo mayhem. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). When I look at all devices in the Alexa app I see 2 - 4 entries for almost all of my devices (see attached). (There’s a forget all button.) Unplug the router, the modem, and the speaker. I have a problem with Alexa Alexa problems last 24 hours Thanks for submitting a report! Jessica Kormos is a writer and editor with 15 years' experience writing articles, copy, and UX content for Tecca.com, Rosenfeld Media, and many others. ), Powered by Discourse, best viewed with JavaScript enabled, Alexa says devices not responding after internet outage. This way the devices communicate … I’ve already deleted the bulbs and disabled the hue app from alexa and the re-enabled it but still the only devices J can find are the individual bulbs. When I select the first entry for a device, it gives me the correct status. Any thoughts as to what might be wrong? The way you reset your Amazon Echo varies depending on which model you have. 2. The Alexa app on your smartphone or Echo device might be outdated, or the Echo might not be connected to power. None of my Zigbee devices are responding. There may be a simple culprit, such as a power or internet outage. While holding the button, plug into an outlet. Wait for the light to turn off and On again and then it will light up Orange. USA 3 Posts . If you want to manually reset Alexa 2nd & 3rd Generation Echo after power outage then you have to press and hold the Microphone off and Volume down buttons at the same time for 20 seconds until the light turns orange. Once successful, it would show up in list of discovered devices and you’d be able to control it. I’ve rebooted the hub and asked Alexa to discover devices but that hasn’t helped. Use a paper clip (or similar tool) to press and hold the Reset button. CLEARWATER, Fla., Jan. 5, 2021 /PRNewswire/ -- BayCare is utilizing Aiva technology in 2,500 hospital rooms across 14 Tampa Bay-area hospitals. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. After you reset your Echo device, you need to register it to an Amazon account and reenter any device settings to use it again. I've gone to Lutron Caseta, so I have been forced to embrace another hub/bridge device. I finally got tired of the issue and kicked Wemo Devices out of my home. The Wi-Fi may be spotty or malfunctioning, or the Echo might be situated too far from the router. A simple software glitch may be the problem. When I select the first entry for a device, it gives me the correct status. Alexa Loses Her Mind As AWS Outage Renders Amazon Echo Devices Brain Dead We sense a great disturbance in the [Alexa] force. Try these troubleshooting steps in the order presented here, ranging from simple fixes to more complicated problem-solving. Make sure your smartphone and Echo are on the same Wi-Fi network. Press and hold the button on the plug. Check the Echo device's software version and update it if necessary. Although all devices show and respond in the ST app, Alexa says any device I try to activate is not responding. While Alexa and Echo work well together, sometimes Alexa indicates that the Echo device is offline. Yes No Thank you for your feedback. When all else fails, and the Alexa app still doesn't show the Echo device as being online, reset the Echo to its original settings. Update the software version on the Echo. Restart the modem and reboot the router to get the Wi-Fi back up and running. I have a grand total of four Zigbee bulbs. I guess I need to figure out how to clear the duplicates or get rid of all devices in the Alexa app and re-discover them. Alexa outage map Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. Luckily, the process is quick and simple. Restart the Alexa-enabled device, and see if this solves the problem. Start by checking out the device's … I can connect to my device by bluetooth but no sound comes out when I play music, and it doesn't register questions when I ask. Repeat the procedure to add more hue bulbs which aren’t being discovered by alexa. How to Revive Your Smart Light Settings After a Power Outage. If it doesn't have lights, move the Echo to another outlet and try again. Make sure the Echo device is plugged in. You could also try disabling and reenabling the SmartThings Alexa skill. Locate the reset button, which will be a small hole near the base of the device. You can perform this process from the Alexa app or directly on the device. It's the third time this has happened in the past month. If there's a red light, there's a problem with the router. Yes No Thank you for your feedback. When the power goes out, it can wreak havoc on the smart home. Rebooting her can solve this, as can rebooting your Internet Box (modem/router.) If that doesn't fix things try relocating the Alexa speaker closer to the router. Check the Wi-Fi connectivity. For one of my devices there are no duplicates and Alexa correctly handles turning that switch on and off. Unfortunately for Amazon , Alexa … To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. An outage map on the site showed the […] Move the Echo closer to the router. Post your comment; Comments (12) Vlad 23 February 2018. Another culprit for an Echo showing as offline in the Alexa app is that you recently changed your Wi-Fi network name or password, for example, if you moved. It was working fine until we had a power outage. & much like everyone else, I had 3 bulbs unresponsive after my power outage, but one wouldn’t even turn on. You should be able to use https://alexa.amazon.com to remove all the devices faster than using the Alexa app. When I look at all devices in the Alexa app I see 2 - 4 entries for almost all of my devices (see attached). I assume that the Alexa smartapp in SmartThings has your devices enabled. Please select what best describes the information: This information is confusing or wrong This isn't the information I was looking for I don't like this policy You can reset your Echo device using the Alexa app on your iOS or Android smartphone. Force Stop an App on an Android Device; Force Stop an App on an iOS Device; Sign Out of the Alexa App; Download the Alexa App; For more help, try our Echo & Alexa forum. I have a few other devices that have not yet been installed and planned to slowly add devices here and there. Schedule a Callback Sonos app versions can be viewed and updated via Andriod, Apple, and Amazon devices, provided the device meets the prerequisites for the updated operating system. There are several reasons why an Echo device may appear offline, unable to respond to Alexa. If that doesn't help, it's time to open your apps. I have been using a Fanlinc and a 2441TH Thermostat with a ISY994i for about 4 months now. Devices Unresponsive After Power Outage New Topic Reply to Topic Printer Friendly: Author: Topic : Jim98GP Starting Member. I think I know why this is happening but I don’t know how it happened or how to fix it. Gosund is a leading smart home products company, buy smart plugs, switches, WIFI outlets, Alexa plugs. Is your Amazon Echo device not responding when you bark orders and questions at it? Restart the Echo device. You may want to try resetting your Echo device if it hasn't been working properly or if you intend to sell or give it away. There are several reasons why an Echo device may appear offline, unable to respond to Alexa. If you fix a Wi-Fi issue, turn the Echo off and then back on again. Well it seems you might not be alone. Moving the Echo closer to the modem or router boosts the Wi-Fi signal. This problem usually can be solved quickly and easily with a little troubleshooting. Contact Amazon's Alexa devices help resources. Otherwise it will prompt you to download the app. Tap on the word Change to the right of Wi-Fi Network. Factory reset using the Alexa app. Update the Wi-Fi network information. Echo devices might be grouped improperly, or there might be Wi-Fi issues. Then reinstall the Alexa App from the iTunes App Store or Google Play. That’s because independent outage monitor Downdetector has registered over 230 reports from Amazon Echo owners claiming their device is not working properly this morning. 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